Remote Support

Workshop Manual Installation Support

Need help installing your software-based workshop manual? We’re here to help you get up and running quickly on your Windows PC, Mac, or laptop.

FREE Email Support

If you’re having trouble opening or installing a workshop manual purchased from us, we’ll help you FREE of charge via email. Our support team can guide you through the installation process step by step.

Contact Us for Free Email Support →

Remote Installation Service – Just £5

Want our engineer to handle the installation for you? For a nominal fee of £5, our qualified technician will install your software workshop manual via secure remote connection. The entire process typically takes just 10-15 minutes.

What’s included:

• Secure remote connection to your computer
• Complete installation of your software workshop manual
• Configuration and setup verification
• Quick walkthrough of how to use the software

⚠️ Important: Before Your Remote Session

Please ensure you have fully downloaded all files before booking remote support. This allows our engineer to complete your installation quickly and efficiently. Large software manuals can take time to download, so having everything ready means we can get you up and running in minutes rather than waiting for downloads during the session.

Checklist before remote support:

• ✓ Download all purchased files completely
• ✓ Know where the downloaded files are saved on your computer
• ✓ Close any unnecessary programs
• ✓ Have a stable internet connection

Supported Systems

Our remote support covers installation on:

• Windows: Windows 7, Windows 8, Windows 10, Windows 11 (Desktop & Laptop)
• Mac: macOS (Intel and Apple Silicon Macs)

Note: PDF Workshop Manuals do not require installation. Simply download, unzip, and open with any PDF reader. Remote support is only needed for software-based manuals like Mercedes WIS/ASRA, BMW ISTA, ODIS, and similar dealer-level diagnostic software.

Frequently Asked Questions

What is remote support and how does it work?

Remote support allows our technician to securely connect to your computer over the internet to install your workshop manual software. You’ll be able to watch everything on your screen as we work. We use industry-standard secure remote desktop software, and the connection is terminated as soon as the installation is complete.

Do I need to download my files before the remote session?

Yes, please download all your purchased files completely before booking remote support. Software workshop manuals can be several gigabytes in size and may take considerable time to download. Having files ready ensures our engineer can complete your installation in 10-15 minutes rather than waiting for downloads.

Which workshop manuals require installation support?

Software-based manuals like Mercedes WIS/ASRA/EPC, BMW ISTA/ETK, Volkswagen/Audi ODIS, and other dealer-level diagnostic tools often require proper installation and configuration. PDF manuals do not need installation – simply download, unzip, and open with any PDF reader.

Is remote support available for Mac computers?

Yes, we provide remote installation support for both Windows PCs and Mac computers. Our technicians are experienced with installing workshop manual software on macOS (both Intel and Apple Silicon Macs) as well as Windows 7, 8, 10, and 11.

How long does the remote installation take?

If you have already downloaded all your files, the remote installation typically takes 10-15 minutes. More complex software suites may take slightly longer. We recommend setting aside 30 minutes to allow for any unexpected issues.

Is the remote connection secure?

Yes, we use encrypted remote desktop software for all connections. You maintain full visibility of everything happening on your screen, and you can end the session at any time. The connection is completely terminated once the installation is finished – we cannot access your computer afterwards.

What if the installation doesn’t work?

We stand behind our service. If we’re unable to successfully install your workshop manual software during the remote session, we’ll refund the £5 support fee. We’ll also continue to help you via email until the issue is resolved.

Can I get help with software I purchased elsewhere?

Our remote support service is exclusively for workshop manuals purchased from WorkshopManuals.com. If you purchased software from another provider, please contact them for installation support.